Returns and refunds
Need to return something? Email thecolerpro@gmail.com with your order number.
Statutory EU withdrawal
For EU consumer orders, you may withdraw within 14 days after receiving the last item in your order, without giving a reason. Tell us by email or another clear statement, then send the goods back within 14 days of telling us. There is no restocking fee for exercising this right.
For orders delivered within the EU, we provide a free return label under our current return policy. Contact us for the return instructions before sending the parcel.
You may inspect the goods as you would in a shop. You are only responsible for actual loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. This is assessed individually and is not an automatic percentage charge.
Other destinations
Our standard return window is 14 days after receiving the last item in your order. You pay change-of-mind return postage unless we agree otherwise. Any longer period or stronger protection required by applicable law is unaffected.
Discretionary returns outside statutory rights
If no statutory return right applies, you may ask us to accept a discretionary return. Acceptance is not guaranteed and must be agreed by email before you send the goods. A restocking fee of 10% of the price actually paid for each accepted returned item will be deducted from that item’s refund. We confirm eligibility, the fee amount and return-postage arrangements before you proceed.
This 10% fee never applies to a statutory withdrawal, a faulty, damaged or incorrectly supplied item, or another statutory remedy. Your statutory rights are unaffected.
Wrong, damaged or faulty item?
Email your order number and a description or photo of the issue. We will arrange the appropriate return instructions and repair, replacement or refund route, including necessary return costs. No restocking fee applies.
Refunds
For a statutory withdrawal, we refund using the original payment method within 14 days of receiving your withdrawal notice. We may withhold the refund until we receive the goods or evidence that they were sent back, whichever comes first. The refund includes the standard outbound delivery charge where applicable; any extra cost of an express option is excluded.