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These conditions apply to consumer purchases from CarPlay Atelier on carplayatelier.com. For consumer purchases, these product-specific conditions take precedence over inconsistent wording in the general Terms of service. Your mandatory consumer rights remain unaffected.

Products and compatibility

The product page describes the selected hardware kit or prepared SD-card service, its price and requirements. Compatibility depends on the original unit, screen, connectors, software and factory equipment. A vehicle model, year or VIN alone does not confirm compatibility. We check the exact system before preparing a software card. A software update alone does not supply missing USB hardware or feature licences. If the selected service cannot be provided, we contact you before dispatch and refund the unfulfilled service.

Prices, checkout and payment

Prices are displayed in euros. The checkout shows the order total and any applicable charges before payment. Where the French VAT exemption applies: TVA non applicable, article 293 B du Code général des impôts (CGI). Payment methods available for your order are shown at checkout. You can review and correct your order before the final payment step. An order confirmation is sent by email after checkout.

Delivery

Standard delivery is free to all 27 EU countries, without a minimum order. Any other delivery option and its cost are shown before purchase. The delivery time depends on the item, preparation, stock location and destination; we do not promise a universal seven-day maximum. See the delivery policy. If no delivery date or period has been agreed, delivery is due without undue delay and no later than 30 days after the contract is concluded. Your statutory remedies for delayed or failed delivery remain available.

Withdrawal and returns

EU consumers may withdraw from a goods purchase within 14 days after receiving the last item in the order, without giving a reason. Notify us at thecolerpro@gmail.com or send another clear statement, then return the goods within 14 days of your notice. You may use the sample notice below; it is optional. Our current EU returns policy provides a free return label. Contact us for instructions before sending the parcel.

No restocking fee applies to a statutory withdrawal or a faulty, damaged or incorrectly supplied item. You are responsible only for actual diminished value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. A 10% restocking fee applies only to a discretionary return we agree to accept outside statutory rights, with the amount confirmed beforehand.

Withdrawal refunds are made to the original payment method within 14 days of receiving your notice. We may wait until the goods or proof of return are received, whichever is earlier. Standard outbound delivery charges are included where applicable; extra charges for a chosen express service are excluded. Preparing an SD card does not automatically remove your statutory rights. See the full return and refund policy.

Optional withdrawal notice

To CarPlay Atelier, thecolerpro@gmail.com: I hereby withdraw from my contract for the following goods or service: [item]. Order number: [number]. Ordered on / received on: [date]. Customer name and address: [details]. Date: [date]. Signature only if sent on paper.

Legal guarantees and support

French consumers benefit from the statutory conformity guarantee for two years from delivery, under Articles L217-3 and following of the Consumer Code. Where applicable, repair or replacement is provided free of charge, within the statutory conditions and normally within 30 days, without major inconvenience; price reduction or cancellation may be available where the legal conditions are met. Your rights concerning necessary updates for goods with digital elements are preserved. The hidden-defects guarantee under Articles 1641 and following of the Civil Code also applies; a claim may be brought within two years of discovering the defect. These legal guarantees apply independently of any optional commercial warranty.

For an issue, email thecolerpro@gmail.com with the order number and a description. Necessary costs for a valid statutory remedy are borne by the seller. Installation instructions do not replace the product-specific wiring or software requirements; contact us before proceeding if they do not match your unit.

Complaints and applicable law

Send a written complaint to the support email above first. Your rights to consumer mediation and to bring a claim before a competent court remain unaffected. French law applies without depriving EU consumers of mandatory protections or competent courts available in their country of habitual residence.